Order delay and bad customer experience

I am very disappointed @Telkom . Been a loyal customer for years but to receive such service i am not sure if I still want to be part of them. I place a device order on the 15th of March 2025 till today I’m the one calling to follow up with them. They went to an extent off saying my order is with the couriers on the 27th of March but the delivery team has not received that order . I am still the one calling instead of them calling me . The sales team customer service is bad and they have attitude.