Order debited yet no one has a order number

So I placed a order online. Telkom quickly debited my account yet 2 days later I still have no order number. So I phone and hold n for 54min to speak to a representative from Telkom. The can see the money has been debited but cannot advise me of the order and the status of the order but advise me to call \Sell Direct on - ***"So after a day of struggling for someone to answer the phone they say they don't have a order number for me as there is no record of my ID on their system yet advise me to phone \""Mobile Talk on - ***\"" and they also have no record of an order or my ID number. <br> The call center keeps on blaming the \""New System\"" so I would like to cancel my online order and I will go to Vodacom and take out a contract with them instead. Tired of this incompetence."""