Order closed with no connectivity

Wish i could give a 0, app**** for fibre on the 24th January, it's now the 7 February i will don't have connectivity but I'm told my account is active and a technician closed my ticket saying they've connected me. Natsa the sales agent that assisted me doesn't respond to my messages. I call 10213 i her told to call 10210 i call them they send me back to 10213.i tell them i want to cancel so that i get another service provider, no one can assist me. I'm still stuck with no connection. B*** is closed. Spoke to Nomfundo, Siphamandla twice but still no joy, at the rate things are going i won't ever be connected. Cause no one seems to know who can assist. Do yourself a favor stay away from telkom.