ORDER CANCELLED WITHOUT NOTIFICATION AFTER POCKETING MY R700.00 DEPOSIT!!!!

I have ordered a Uncapped ADSL 10mbps line inclusive of a TV Media Box from Telkom on the 29 June 2018.

They were soon to send me the order number and the details in request to pay a R700.00 deposit for the installation of the line. Payment of the R700.00 was made on the 03 July 2018, at the Telkom Direct Store at Tygervalley Mall, of which the proof of payment was sent to Telkom.

After payment was made, I heard absolutely nothing from Telkom. I send numerous emails to follow up, I called the 10213 number of which I was on hold for more then 10 minutes at a time. This became quite frustrating, because everytime I send a follow up email, I receive the below response:

"Dear Prudence Smith Thank you for the e-mail sent to Telkom Billing enquiries.

Please note that your query has been forwarded to the relevant department. Regards Name of agent

Cindy Goliath **********

To date, no-one came back to me. I eventually phoned the 10213 number again this morning, and finally got hold of an agent to speak to. First he couldn't find the order after confirming all my details, and then he eventually phoned the order.

Just to inform me, THE ORDER WAS CANCELLED!!!!!!!

This is UNACCEPTABLE!! Telkom never even made contact with me to inform me about the cancellation, nevertheless did they contact me to make any arrangements for the installation.

SO HOW CAN MY ORDER BE CANCELLED?????

THIS IS **************** AND ********** ACTIVITY!!!!

Telkom, you waited for me to pay a R700.00, then you cancelled my order to pocket my money. This is a disgrace!!!

I was put on hold for more then 7 minutes earlier for your finance department, and no-one answered.

All I can tell you is I want my money back, and I will not stop until I have received it.

If you do not attend to this within the next 48 hours, I am forced to take this to Social Media, because you stole from me, and this is *******. I am disgusted in your ********** activities, this after being a client with you for the last two years.

You do not deliver the service which you promise to your clients.

PLEASE MAKE SURE THAT I GET MY FULL R700.00 REFUNDED TO ME, OTHERWISE I WILL TAKE THIS FURTHER.

A VERY AGGRIEVED AND ANGRY CLIENT