Order cancelled with no work done

Request to transfer line to newly built house in March and for installation of internet line. Telkom lines are in the manhole across the road and needs to be pulled across into manhole in our driveway. All piping is in place, but points in strange directions, so thought/ guidance is needed. <br> Technicians were at the house but apparently had the following issues:<br> No infrastructure - there has always been infrastructure<br> Manhole across the road damaged - it was immediately repaired<br> Manhole dirty - we cleaned it<br> No pipe to house - there has always been a pipe with a yellow draw wire to the manhole outside <br> Last technician that was there admitted that everything is in place and that he would send someone a few days later. This was more than a month ago. The order was then cancelled as I didn't answer their \no number calls"and with no work done.<br> <br> Initial request was in March! I have been to their shop about 5 times"