1 reviews | Active since Jun 2015
Order cancelled despite delivery arrangements
<p>I placed an order for the telkom WiFi router valentine's promotion and to this day I don't have it. The courier company tried to contact me numerous times unsuccessfully and for that I don't blame telkom at all. My problem is when I called to enquire and try to rearrange for delivery I was informed I would receive my device. I didn't receive it then I called again and was told to contact the courier company as the device was sent back to warehouse and I did as told only for the courier company to tell me to contact telkom again as they returned the device to telkom. I still stayed calm and contacted telkom again and the consultant I spoke to assured me I would get my device but I should expect a minimum wait of two weeks and that I understood. I waited and two weeks passed and more and when I finally called again, I am told my order was cancelled. WHY??? Why was I not told that from the beginning????!!! WHY? </p>
Good day Sandra,
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Sandra,
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Hi
I have been waiting for that follow up today and still nothing has been done and u have not received any call and it's almost a month now. I really would have even appreciated nothing but a sincere apology but clearly Telkom does not take its clients seriously instead they you keep making false promises. I already have written complaints that have been utterly ignored, please send me the references for the calls I made, first call where my application and order got approved, second call where I rearranged for delivery, third call where I was told I will receive my WiFi router within a minimum of two weeks and the last call where I was told my order had been cancelled. I think that's more than enough evidence to take to OMBUDS to show that indeed my complaint has not been acted upon at all.
Hi
I have been waiting for that follow up today and still nothing has been done and u have not received any call and it's almost a month now. I really would have even appreciated nothing but a sincere apology but clearly Telkom does not take its clients seriously instead they you keep making false promises. I already have written complaints that have been utterly ignored, please send me the references for the calls I made, first call where my application and order got approved, second call where I rearranged for delivery, third call where I was told I will receive my WiFi router within a minimum of two weeks and the last call where I was told my order had been cancelled. I think that's more than enough evidence to take to OMBUDS to show that indeed my complaint has not been acted upon at all.