Order cancelled by Telkom without letting me know

I requested my telephone line to be moved from one address to another as I was moving house. I requested the line movement on 8 June. On the 10th Telkom phoned me and said the internet line speed had to come down from 4 meg to 2 meg. I told them that it was fine. They phoned me again on the 12th and asked about the line speed again. Again I said it was fine. On the 17th I phoned customer care to find out what is the status of the order. They told me that the order had been cancelled \by someone"due to the line speed not being 4 meg anymore. Now the process needs to start from scratch. If I had not contacted customer care"