Order Cancelled

I have never been so frustrated with a service provider as I am with Telkom. <br> Firstly, my initial order was cancelled a day after it was placed. After no explainable reason, the call centre agent then placed another order on the 6th of June which was again cancelled on the 24th of June... Again, no explanation or reason. <br> When I called on the 24th hoping that there would be a reason, I was again explained that nobody at Telkom knows why! <br> The call centre agent proceeded to re-order and promised to call me back to confirm everything as the systems were slow... Till this second, I have not had a call-back a promised. I then received an SMS today asking me to rate the technician's service that attended to my installation... Guess what, no technician was at my premise or even made an appointment to install/upgrade my Telkom ADSL.<br> This prompted me to contact the call centre again (Not forgetting that the average waiting time to speak to an agent is 35 Minutes) After getting hold of someone, they confirmed that the order was placed on the 24th and an installation date on the same day... This she concluded was not possible and would ask someone to look into this.<br> <br> Please Help