Order Cancellation within 7 days

I ordered a LTE-A package, your consultant over the phone captured the order incorrectly and I was subscribed to a LTE package. (After I told him multiple times that I want LTE-A). Please go and listen to the recording. The level of competence was astounding, not in a good way.

I have since phoned 10213 (a couple of times with various options) , 081180, asked for assistance on your online chat function and I have even tweeted you. Oh yes, I even went to one of your stores but they could not help me.

Please can we settle this? I don't want the LTE package. I wanted the LTE-A one but after experiencing this shocking level of service, I really don't want anything to do with Telkom anymore. I am frustrated to a level that I feel ashamed at the words I use when having to describe your company's service levels and general competence.

Please can you come and pick up your router and TV box and send me proof of cancellation. Or, can I please return it to one of your stores?!? I am willing to drive to a store to fix YOUR mistake, just to settle this.

I have now tried everything. I have tried contacting you within 7 days of receiving the router etc so was still in the cooling down period

PLEASE!!!!!!!!!!!!!!!!!!!!!!