1 reviews | Active since Feb 2018
Order Cancelation
Ordered a Telkom cell phone contract online beginning of January 2018. After deducting the first installment form my account and then not receiving my device, I was told the order was lost on Telkom’s system due to an error with the Telkom computer system. I eventually canceled the order and was assured by the service agent it was canceled. Now 1 month later the courier company wants to deliver my device? Furthermore the call center agents tell you to call the sales department, then they tell you to call Telkom mobile then they tell you to call 10213. Terrible Terrible service. Best of all still no solution….
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Tumelo
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Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,