Order and no delivery or any news

Hi<br> <br> I have ordered a Huawei P8 lite online with Telkom, On the 22nd of October a agent gave me a call and I gave all my details and I received a sms saying I am Pre-approved and a initial amount of R149.00 will be debited in the next 3 working days, this was debited on the 24th of October, the agent said it will take 5 to 7 working days on the 22nd of October, I have phoned in a few times and I get no where, I get put on hold for hours, I managed to email a agent and he/she could not help me and said they will send my email to the sales team to contact me and I am STILL waiting for the call.. This is ridiculous