1 reviews | Active since Dec 2009
Order#: ***A Not Submitted Since 15/11/2016
<p>On the 15th, I went to Telkom Shop in Festival Mall and requested a number change for my contract from ********** 722 to ********** 502.</p> <p>I was given Order#: ********** 56A.</p> <p>When I call 10210 today (23/11/2016) for a progress on this, I was told that this was not submitted for processing by the person who was logging it; and this is hindering people who can assist with it as it's still pending from the person who opened it.</p> <p>I was then told to go to the same Telkom shop and ask for proof of submision of this? How is that not insane and how is that helping me because I need this case closed rather than being sent from pillar to post.</p> <p> </p>
You called me and did not get hold of me, however this doesn't mean this has been resolved, and on your system, this shows this hasn't been resolved. So I just don't understand your statement when you say I must advise if I still need assistance with this query.
In any event, I called both numbers you called me from, but to no avail.
I called the Call Centre, spoke to Nonhlanhla Dlamini to find out about the status of my order, and only to be told it's CANCELLED.
How do you close a case without resolution, and then ask me to advise if I still need assistance with my query?
If the query was not that important, why would I have it as a query in the first place?
I need this case RESOLVED, with no bull**** stories. And don't tell me no nonsense that I must visit nearest Telkom Store again because I will not, as I have been there.
I need resolution to this now.
You called me and did not get hold of me, however this doesn't mean this has been resolved, and on your system, this shows this hasn't been resolved. So I just don't understand your statement when you say I must advise if I still need assistance with this query.
In any event, I called both numbers you called me from, but to no avail.
I called the Call Centre, spoke to Nonhlanhla Dlamini to find out about the status of my order, and only to be told it's CANCELLED.
How do you close a case without resolution, and then ask me to advise if I still need assistance with my query?
If the query was not that important, why would I have it as a query in the first place?
I need this case RESOLVED, with no bull**** stories. And don't tell me no nonsense that I must visit nearest Telkom Store again because I will not, as I have been there.
I need resolution to this now.