Optic Fibre, Integrated Data - what a joke!!!!

<p>After I was harassed by Telkom promotions team I agreed to upgrade my existing optic fibre line from 20mpbs to 40mbps. The order was placed 1 Feb 2016 and after many fights only realised partically 2 weeks ago!! As part of the deal I received the integrated data device (delivered to me on 09.05.2016). Since Monday I have been back and through between the sales and technical department and have spend many frustrating hours on the telephone with them. The issue is that after the sim card was activated and the device setup (which I completed on MOnday), the internet only works once the sim has been assigned to your optic fibre line. I cannot get Telkom to do this bit!!!!!!! Two reference nunbers later (*** and 859272) they tell me the ref numbers dont exist?????? Apparantly the IT department must assign the sim however you have no direct access to them. It needs to happen via the helpdesk who issues you with ref numbers that there is later no record of!!!!!! I am so frustratred that it seems nobody in Telkom can make such a simple thing happen. Please assist!!????</p>