SM
Susan M

1 reviews | Active since Aug 2015

26 May 2016, 12:11

Optic Fibre Con!

<p>We were contacted several times by Telkom salesmen trying to sell us fibre optic. We did not want or need this. Eventually they phoned and said they were going to install it for free as it was an investment for them for the future and would attract more customers by having more fibre optic out there. We had it installed in March and we are not thrilled with it as the connection is not very strong throughout the house, even with a wifi enhancer. They have also now started charging us for something we didnt want in the first place. When I phoned the call centre, nobody wanted to deal with this and I had to phone back 5 times before I spoke to someone who simply logged a complaint. What now???? </p>

0
Replies (2)
Telkom
Telkom's reply27 May 2016, 12:37
Official

Hello suesommerville

This response serves as confirmation that your query has been received.
Your reference number : SM237487
A consultant from our fulfillment team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

Best regards,

SM
Susan M's update08 Jun 2016, 08:32
Reviewer Update

Whoop de do! My query has been received. But yet nobody has been in contact and the problem has been unresolved. What is wrong with u people?? No wonder everybody hates Telkom!