SG
Subashin G
1 reviews | Active since May 2010
11 May 2018, 12:56
OPT OUT PLEASE
Writing this while I have been on HOLD for 50 minutes. I received a call on Monday 07-05-2018 about a package upgrade on my data line. When i said to the lady that i want to cancel she then hung up on me.I have had terrible connection speed in the YEARS that I have had this device, and waiting to cancel this contract,yet no one is able to tell me when the cancellation can be done and how to go about doing it. Please can someone contact em and give me the process on how to do this. I would really appreciate it,instead of sitting on a call listening to music and voice prompts with no human interaction.
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Replies (2)
Telkom's replyOfficial
25 May 2018, 13:23Good day subashin
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply25 May 2018, 13:23
Official
Good day subashin
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
SG
Subashin G's updateReviewer Update
04 Jun 2018, 12:59Hi Gerard
I have sent through a cancellation request and followed that up by calling telkom themselves with no clear indication still about my account cancellation. The reference provided by Telkom was ********** 5 and to date no one has called me. I just need to know when the cancellation will take place (date) as well as when will the final debit order be taken from my account (date/month) so that i can prepare for this. This i conveyed to the person on the line who took my call but was unable to give me any information. I am hoping that you can assist with providing me this detail as i refuse to have to pay a month to month with a delay on telkom side.
SG
Subashin G's update04 Jun 2018, 12:59
Reviewer Update
Hi Gerard
I have sent through a cancellation request and followed that up by calling telkom themselves with no clear indication still about my account cancellation. The reference provided by Telkom was ********** 5 and to date no one has called me. I just need to know when the cancellation will take place (date) as well as when will the final debit order be taken from my account (date/month) so that i can prepare for this. This i conveyed to the person on the line who took my call but was unable to give me any information. I am hoping that you can assist with providing me this detail as i refuse to have to pay a month to month with a delay on telkom side.