opt out option on telkom mobile LTE

On 16 January 2018 a Telkom agent contacted be about an LTE (data) contract. At that time I believe that this would be a service that I would use however the data was capped at 50 gigabyte per month. There was a special offer made that Telkom would double the data. This meant that I would receive 100 gigabyte per month. At that time I believe that this would be sufficient. I was also informed that I would have the option to opt out of the contract within 5 working days. After I reviewed my current usage on data (on my DSL Live) it become evident that the data would not be sufficient for our needs. On 17 January I Phoned Telkom and asked them to cancel the contract (opt out/ cooling off period). At that time it become evident that they did not what to assist as I was referred from one depart to another department. It became evident that nobody wanted or was competent to deal with my request.

On 18 January I phoned again and again I experienced the same problem at Telkom not getting any help. Since then I phone on a number of occasion and email (basically on every working day) without success. This must be the worst service that I have ever experienced.