Opportunity lost to gain new mobile customer

So I have been trying to contact Telkom Mobile on 31 March 2016 from 16H00 to 17H10 because I was really interested in a Smartphone contract deal by them! After 1 hour on the line I eventually gave up! Only 1 service agent answered who again transferred me back to Telkom Mobile. And the long wait started again. It is a real shame. Now just imagine how frustrated I would have been if I actually became a customer of Telkom Mobile! Thank you Telkom Mobile, you lost an opportunity to gain a new customer today.