Openserve/Telkom should be AVOIDED!!!

DO NOT MOVE TO OPENSERVE FIBRE… DON’T!!!! Worst mistake ever!!! Have a fibre contract with Telkom (fibre with Vumatel) for over 3 years, and because there are cheaper options available to opted to give Openserve Fibre a chance (benefit of the doubt and negative friends feedback). The connection went smoothly and only lasted 8 days and on the 9th day no internet connection. Called the call centre to log a fault, however the agents were dropping the 4 calls made in the 18/12/22. Logged a fault on the 19/12/22, the technician came and discovered our router has been allocated to another client/household. Tried to log another fault, however we have to call all sorts of various people to resolve the issue, which we are not willing to do as holding on is nothing less than 15 minutes. This takes up our time! Telkom call centre agents are not interested in logging the fault according to the correct error, won’t get a sales consultant to call us because their policies and procedure doesn’t allow to go the extra mile to assist nor retain a customer. The initial sales consultant we spoke to is no longer interested in assisting us any further. Why frustrate clients with your policies and procedures because it doesn’t benefit the client, it only causes unnecessary high blood pressure and unhappiness with an already ******* South Africa. We done our part to resolve the issue, the ball is in Telkom court to remedy swiftly and credit for the downtime.