OPEN MY SUSPENDED NUMBER ALREADY.

I took a cellphone contract with Telkom the one in East rand mall March 2021 for a Huawei P40 fine the previous phone I took the previous year 2020 had no insurance so when I got to the store I specifically mentioned I want insurance to cover that phone I took 2021 it was a Huawei P40 which included a smart watch and insurance for R700 something fine we agreed cause INSURANCE was included fine , All I know is the phone is insurance come last year 2023 December the phone gets ****** and we quickly ran to the Telkom store in Alberton new market to report the phone ****** and start the claim process and to our surprise the phone wasn’t insured HOW? We asked and we were told that the watch was a add on and wasn’t captured as a combo/package with the phone firstly I’m so livid with what has happened so we requested for the phone to be suspended temporarily until we get another phone since TELKOM failed us.

Now on 2024 February 02 Friday we went back to the Telkom store in Alberton to request for the phone to be un-suspended and we were literally there for 2 hours without getting any help, the agent at the store tried his best to call the centre to un-suspended that number but the centre was so *********** to say the least. They never showed any remorse or sense of urgency to help us. We requested for the services to be suspended for that number so why is it difficult for that line to be in-suspended. I just called the centre now Wednesday 7 February to get them to un-suspend spoke to Keamogetse who advised that I need to go back to the store when I have just mentioned my ordeal with the store on Friday so I asked her to find out from the supervisor what can be done as I have tried getting assistance from the store but nothing happened Supervisor by the name of Caroline Nkuna said nothing can be done and I need to go to the store after I have just told them what has happened.

I have been paying for services that I’m not getting January paid and no service was used for the suspended number so now I just want the the number to be un-suspended so I can use the service for February and March then after that they can remove that number from their services as the contract is ending March is it too much to ask for?

I’m so so livid it’s not funny and me going back to the store and transport/petrol money which has to come out of my own pocket on top of the services which are paid for, this is unfair and uncalled for. I need my number un-suspended TELKOM is it too much to ask for?