Open letter to Telkom CEO

Good day Mr Themba Maseko, you worked hard to rebuild telkom from the s**** it became some years ago. However it is sinking back to the s**** abyss again because of ******* and ****** in your company. just check the ratings and tell me that i am lying. two or three weeks ago i bought a R999pm "UNCAPPED, 10MB/s" mobile router + service from Telkom Mall of Africa for my sons university online connections(Corona knock-on effects). the contract is to run for 24 months. Hardly 4 days later when we go into the account, our address was completely wrong, we have been charged an additional 50% for July, the speed has been reduced to around 50kBytes/s. your agent was given proof of residence over the counter, but Telkom went to hell with it. My other Aunties(above 65yrs) are also suffering severely from Telkom, i load them airtime to keep connected in case of any emergency including corona, their airtime disapppears within seconds. Now Mr Maseko, these are not ghost stories, there is one and only one thing that causes that, ******* and compromised elements in your company. There are rotten potatoes in your cupboard that have compromised telkom systems and are hell-bent to either show you a finger for their disgruntlement or they are simply genetically ******* greedy ***s intent on generating wealth at our expense. Clean your house Sir. I am preparing to go to Telkom Mall of Africa to tell them where to get off the bus, and they will know by the time i have finished with them. That R999pm is an investment made for the future of my children and if it needs to be protected with blood, it will be. GOD BLESS YOU in ADVANCE as you take serious action to clean those ********* in your network operations.