Open and Honesty

Good Day. I'm writing on behalf of my daughter. She installed wifi through Openserve in my house. The contract states R299 a month of which she has a debit order for R300 which goes off every month. Telkom then handed her over to VVM Debt Collectors for an additional amount that she was supposed to pay according to them. She got a message on 29 March 2023 from the debt collectors that she needs to pay R352.63 to get her number unsuspended according to the message. I gave the debt collectors a call and they said that they await Telkom to advise them the way forward. On 30 March 2023 her debit order of R300 went off as usual. The complaint is, the contract was signed for R299. Telkom never advised her of additional money to be paid, but handed her over to debt collectors. we would like Telkom to contact her and explain what is happening. So she paid that amount to the debt collector, what happens now next as her normal debit order goes off every month. We tried to call Telkom various times and every time we have reached the wrong person. Can this be looked into as soon as possible? Danielle Cecilia Van Biljon Cell number ***. Not sure if I can leave her id number due to the Popi Act. She can be reached on her cell or mine ***.