only way of communicating, customer service holld

Ive battled to got internetline reconnected (it shouldnt have been disconnected firstly) for too long to even remember.cant sort problem out or activate line because the callcentre is surely a myth.u must hold because there's a high call volume.its because the whole of rsa have 10210 nr to phone but theres definitely mayb one person or none attending to the call.from 30 calls over 2 month petiod how can u hold on minimum 40/50 min??? Ive tried to email complaint last week but only got automated response to contact me and there it end.telkom mobile services 081180 do answer in acceptable time (although my cellphone contract problems are also not sorted out yet after a month after numerous calls ), at least they answer.<br> How is it possible that TELKOM , given what telkom stands for (communication), is not reachable ?.while typing my complaint ive been holding on for 42 min again and have to put phone down because surprisingly I have things to do