Only second to the goverment when it comes to poor service delivery

On the 21st of April, my service provider logged a ticket at Telkom for my intermittend service on my adsl line. It is almost a week later and still it is not resolved. Each time I phoned 10210 (phoned 7 times) the feedback remained the same, the line is being tested. FOR ALMOST A WEEK NOW?????? People living 150m from me in the same street have 100% service. I have asked for a person in a management position to call me, guess what.... No call received. Also I have not received a single message from Telkom giving me feedback on what is being done. I have also received an escalation ref number during one of my calls (854109) but that also means nothing. It is no wonder our country is on the brink of junk status with incompotent and unskilled people in positions where a service needs to be delivered. At my place of work if I were to perform my work in this way I would have been fired long ago. Telkom your service is terrible, extremely unprofessional and a true example of what is happening in our beautiful country - its all going down the drain.