Only fixed half the situation

I have app**** for a fault on our adsl internet and the phone line that is dead. the phone call was made on the 13/01/2015. only today the Internet is fixed but the phone is still dead even if i tried to unplug and reset it. <br> I have been mentioning as it is quite urgent due to the fact that this is a business line.<br> <br> fault reference number : 549CNK130116<br>