Only 1 star because zero is not a option.

So I recently saw a debit order go off my account from telkom and since I thought I didn't have a Telkom account I went to the closest telkom store to try and get some answers. Turns out that there's been a account on my name and bank details for about 18 months that I never realised because it was only something like R80 a month and I don't receive sms's from my bank for money that goes out under R100 and I never really go through my bank statements. I only noticed when this person who took out the second contract on my name took out another cellphone contract. And ontop of that another contract that I had that was supposed to be cancelled was never cancelled and also still going off my account. The shop assistant was very helpful with all of this and getting all of the paperwork sorted and assured me that all the money that was taken wrongfully would be refunded into my account yet I have not received any communication from telkom which is shocking because this is through and through ***** and you would think a big company like this would want to sort this out quickly without involving legal council. I've tried phoning, I've tried sending emails. Unfortunately the closest telkom shop is a bit of a drive so I can't just go especially for that. It's been more than a month since I first brought this to telkoms attention and the fact that nothing has been done is shocking and I strongly recommend that no one does any business with this ********** company.