Online Termination of Service

Telkom online method of termination of services is an absolute DISASTER, I terminated my services for account ********** 28 on 2 July 2018 after being told by the call centre to go and do that at a Telkom office, travelling a considerable distance to the nearest Telkom office at Hemingways, East London only to be told that it must be done online. I logged on to the service portal as per instructions on a leaflet they gave me, went through the process and received a message on screen that I will be contacted to confirm the notice of termination. By 11 July 2018 I have not received a call or a notification yet and I contacted the call centre, spoke to a person Luvuyo at 15h20, he told me that an email was sent to "escalate" the issue. No contact or notification by 13 July 2018, another call to the call centre, spoke to a Siphosethu, could not trace any follow up or indication that the problem has been corrected. Call centre agents are *********** and absolutely clueless about customer service.