Online Telkom Mobile Application

<p>Two weeks agao I app**** for a Telkom Moblile FreeMe contract for my daughter on the Telkom.co.za website. On the 24th of April I received a call to confirm the contract and was informed that the phone would be delivered in 3-5 working days and the first debit will go off before then. I then received an sms from Telkom confirming again the first debit will be deducted. The Debit went off and when I phoned 10213 on the 3rd of May to find out when the phone will now be delivered, I was informed that they have no record of the application and was given aother number to call. After been referred to 3 different numbers i was again told that the only department that can help me would be the sales department and I must phone 10213 again. After 53 minutes I hanged up as there was still not answer. I spoke to someone on the direct chat on the website who informed me that she would send and escalation for someone to contact me. After trying numerous times to phone again on the 4th as well I still have no answer as that number just rings. I even went into a store and was told that only 10213 can assist me. Now TELKOM, tell me if you have NO record of me, how were you able to debit my account?!?!??! Can someone please inform me where my phone is or ensure I don't pay again for a Phone i havent received as you have no records of my application. </p>