online service not great

I ordered the my broadband 5 online. The week after on the Monday the call center agent phoned me to confirm all my details. On the 17th Telkom debited my account with R199. I have not received any confirmation or notification that I was approved or when the delivery will be made. On the Friday phoned in to Telkom 10213 and spent 30min listening to the \Hold"music. I then chatted online with a consultant about my issue and the consultant insured me the account / sales department will contact me on Friday.<br> <br> Now on Monday the 21st of September I chatted to another consultant who directed me to 10213. Spent an hour on hold.<br> I have now had enough.<br> <br> How do I go about getting my money back"