Online purchase payment problem

I app**** for a contract online on 27July and once the application had been processed I received a call from Telkom to ensure my information was correct. I was told that once a credit check had been completed I would be contacted via another phonecall. I was also told that the information would be emailed to me BEFORE the phone and SIM card were delivered to my house. Once the phone was delivered I would have a cool off period in case I changed my mind and that Telkom would start my contract and I would be billed on the 25th of the next month.

At 23:30 on 29 July I had money taken out of my account from Telkom. I am yet to receive any communication from Telkom via phone or email, and I have not received my phone or SIM card. Which means that at this point in time I am paying for a phone and data plan that I do not even own. I tried emailing and phoning the customer service department multiple times and have had no response from them in this regard. I am absolutely shocked by this poor communication and lack of customer service.