Online (Personal) Contract Upgrade - 2 Months later - No delivery!!!

It is so disappointing and frustrating having to keep phoning and following up with TelkomMobile - this is for an online upgrade for my contract done back in November 2017!!

I understand that the BLACK FRIDAY FreeMe deal may have been high in demand. The only communication I have been receiving from TelkomMobile is via text : "One of our friendly agents will be in touch"...and today is the 1st of Feb. 2018, still no call !?

The last text was on the 28/12/2017 : "We are endeavoring to contact you within the next few days. To thank you for your patience, we will be loading an additional 5GB Telkom data bundle..."

I just want TelkomMobile to keep to their promises and give me a call, is that too much to ask??? This week alone, I have spoken to 3 different agents and everytime I speak to an agent, I am told something completely different...!!!