online payment not working

I have been trying to pay my bills via the online system and it just shows that I owe nothing on the line. I started getting sms's saying that I should make payment before I get reported to the credit bureau. <br> <br> I feel the service should work and that I should have received a bill via email or post, but nothing as of yet. I will pay for what I use but need an indication of what is outstanding.<br> <br> Telkom needs to sort this out asap!