Online orders dont work and store clerk rude

I saw on the Telkom website that they have a special on a Dell Laptop with 500MB data etc. I clicked on the Order tab, put in all my details (along with my Telkom account number) and waited. I eventually phoned Telkom on Monday (15th February) to find out about the order. <br> <br> After being on hold for 40 minutes, the \sales\" consultant said that web site is not working and that I should go to a store with my ID and a payslip.<br> <br> I took time off work this morning, armed with my ID and payslip and went to the Northgate Branch. On entry, I could see the clerk was not into assisting me. I explained why I was there and she mumbled something, to which I rep**** \"can you help me or not?\" She then rep**** with \"did you bring your documentation?\". I told her I had my payslip and ID as per the discussion I had with the call center. She then just said that I needed 3 months bank statements too!!<br> <br> If I was informed of this I would have made sure I had everything when I went in. She seemed to not be bothered and didnt even offer to open the account in the meantime and let me go back with the statements.<br> <br> Absolutely disgusted with TELKOM and the \"sales\" clerk. NO CUSTOMER SERVICE AT ALL !!!"