Online orders does not work

<p>I find the staff at the Telkom shops useless. It took them 3 weeks only to realize that they forgot to attach my documents to the application!</p> <p> </p> <p>So I cancelled my contract and went directly to the Telkom website. I completed an online application form on 21 August 2016, today is 25 August 2016. Still no phone call, email, sms or any form of confirmation that my application was received or being processed. I assume that website is not working at all.</p> <p> </p> <p>Is it even possible to do any kind of business with Telkom???</p>