online orders

Hi i did a online application for the huawei p smart + watch2 they phoned me and say'd i am blocked on the system last year the same thing happened and after from one store to another and dropped calls i got the phone and after that i took another contract i have phoned customer care and they told me to call 1023 but they cant help me please cant u sort this out and now i am going to miss out on this special because i must work cant go to a telkom store that also give bad service "what i got last time"