Online order still not responded to 10 days later

Hi, after all the pomp and fanfare, telkom convinced me i need to jump onto their March special of R99 for 5GB data and a wifi router. On the 4th of March i went on their website, duly completed my details and now reference number was generated, just a message to say someone will call me back. Now, 10 days later, there is no word from telkom, and when i contacted the call centre, i was told its better to wait for response otherwise telkom could pass 2 debit orders if i choose to physically go to the store and get the special directly. Seriously this is absurd. Online shopping that is worst than spending days in the queues. Now i am in limbo not knowing whether my application was successful or not or when i am going to get the device. This is a company that goes to pay million to pay Usain bolt for their billboards and they cannot perform simple timely online order processing.