Online order not being attended to

I placed an online order for a Samsung Galaxy S6 on the Smartplan 100 contract last week Tuesday (01/03/2016)<br> <br> Till now I have not received a single call, email or sms from Telkom. I have sent multiple emails, made use of your 'chat to an agent' service more times than I can count, I have spoken to your social media team on Facebook and attempted to contact your sales department over the phone only to wait endlessly for a call that doesn't get answered and I am still no closer to completing my application.<br> <br> I get told the same thing by each person that I talk to from Telkom's side 'we will escalate it to our sales team'. Well obviously that isn't working.<br> <br> Regards<br> Fed up