Online order - no joy

<p>Created online order on 25 November and followed up telephonically (10213) twice in the following week, since the chat service advised that sales can only be tracked via telephone.</p> <p>Finally received notification on 2 December that the application is confirmed and the email advised that I will receive an SMS from the courier to advise delivery.</p> <p>After the 5 days mentioned in the confirmation email, I followed up again and was assured the order is processed and I should receive my new tablet by the end of the week.</p> <p>Yesterday a very friendly lady phoned and I explained that I am waiting to hear from the courier. She chatted to her manager regarding a Telkom order number and assured me that I'll receive an email within 20 minutes from the call that would provide said order so that I can track with the courier. That was at 08:49 yesterday morning and I am yet to receive that email.</p> <p>All I wish for is an order number and confirmation of where in the process the order is. I understand it is year end, which is evident in my being in the queue for 30 and 50 minutes to 10213 however, it should not be difficult to keep your customers informed of progress.</p>