ONLINE ORDER ISSUES - NO DEVICES AND NO COMMUNICATION

I app**** for a tablet online with Telkom in December 2019. I didn't think I would have any issues as my husband has 2 contracts with them and hasn't had any problems.

They processed my application, debited my account with one installment then left me to wonder what was going on. I called at the end of December to inquire what was happening with the order, they advised that there was no stock of the tablet but that they had reserved a device for me so when it came into stock, mine would be delivered. I inquired whether they could give me an idea of when they would get stock. to which they said they cannot contact the supplier, it will come when it comes.

I have been phoning Telkom DAILY for the last 4 weeks to inquire what was happening. I finally got an answer 2 days ago that its out for delivery and the courier would contact me - guess what?! that never happened, so I called again - only to be informed that there is still no stock of the devices. Again i requested that this be escalated because this is absolutely ridiculous. I again asked can SOMEONE not speak to the warehouse and get an ETA on WHEN it will be in stock. Again I'm told they cannot contact them (this is TELKOM - don't they have phones?????) And I must just wait and see, oh and continue to contact them daily to see if stock has come in.... YOU HAVE GOT TO BE KIDDING ME!?

They then advised me yesterday that the order was cancelled... excuse me?!

This is what I find pathetic of such a huge supplier :

1. You allow people to apply for devices you don't have stock of and have no idea if you will ever get stock again, because apparently you cannot communicate with anyone handling that side of things;

2. You have NO Communication with the clients regarding their orders, they are advised to "just call us again everyday to see if we get stock"

3. When asked to escalate the matter - you cancel orders and don't advise the client;

4. Your order process consultants cannot have any communication with the warehouse to get ETA's on devices that may or may not be in stock so us as clients should just wait and see; and last but not least

5. Your consultants tell the clients to choose another devise as they don't know when they will get stock.. then continue to tell you they have NO TABLETS in stock and don't you want a cellphone rather?! IF I WANTED A CELLPHONE THEN I WOULD HAVE APP**** FOR IT!

This whole experience has left a VERY bad taste with Telkom. I actually have no words regarding the type of service I've experienced with you.