Online order issues

<p>I placed an order for a second telkom mobile contract via the online portal, was then called only days later to provide all the information I already provided the time I originally took out the first contract. I was then advised that my account will be debited and within 5 days the phone will be delivered.</p> <p> </p> <p>The debit order went off successfully, it's now been 3 weeks and I still have no phone, I called the support centre on 10213 and was told there was an issue with the delivery of the device. No ETA was provided either on when this device will actually be delivered.</p> <p>Trying to get through to the 10213 number requires you to sit on hold for over an hour which im not prepared to do and not get any resolution.</p> <p> </p> <p>I would like this issue to be resolved within this week before posting on other social media platforms.</p>