Online Order Disaster

Ordered a mobile online and 2 days later a consultant contacted me to answer all their questions etc. I was told that I would receive an SMS to tell me whether or not the order was approved, and thereafter, that they would deduct the first payment 'in advance' via debit order, after which I will receive another SMS to say that my phone is on it's way to me! To cut a very long and painful story short, debit order was deducted Thursday 18 Jan 2018 at midnight, and to date I still have received no phone. I have called them every single day and each time there is someone different I have to explain the situation to and all I get is "I'm sorry ma'am!" First I was told there is stock, then it changed to "no stock", now the status is "reserved" and still, no one can tell me when to expect delivery. They were quick to deduct the money from my account, but taking no care in ensuring that my order is delivered - OR at least keeping me updated with the status of my order. This is PATHETIC service and I am ever so sorry I chose to use them.