ONLINE ORDER DELAY

<p>Sequence of events</p> <p>+ Order placed online - 12/08/2016</p> <p>+ Order confirmed telephonically - 13/08/2016</p> <p>+ Debit order processed - 19/08/2016 I was advised once this was processed my device would be delivered within 5-7 workings days</p> <p>+ I called asking for an update - 23/08/2016 I was told an order would be created shortly (I was holding for more than 15 minutes)</p> <p>+ SMS received - 26/08/2016 ".... approved and you can now expect delivery within 5-7 working days"</p> <p>+ I called today (01/09/2016) for an update just to be told that the order would only be placed while I was on the call and that the tracking number would be sent to me via SMS(received) and delivery will take place on Monday (05/09/2016) or Tuesday (06/09/2016). This call was more than 30 minutes</p> <p> </p> <p>What annoys me the most is that funds needed to be paid most urgent and when goods need to be delivered there are always stories and this is unacceptable. I held up my end of the deal. If a follow up call was not done today (01/09/2016) would my order have been processed?</p> <p> </p> <p>Please try and improve customer service. </p> <p> </p> <p>If device is not received on or before Wednesday (07/09/2016) please know that I will be cancelling this contract and a full refund will be expected.</p> <p> </p> <p>Regards</p> <p>Nicole</p>