Online Order are just 'pie in the sky'

So I went online and requested someone to call me ion the 30th January regarding an upgrade with the January deal. Received a call at 14:00 and then asked her to call at 14:10. Which she did do. Went through all the application and Guess What... I have no order and Now I have lost out on my deal..... On the 31st another lady phoned to ask if they attended to me, to which I rep****, "YES". Called Telkom today to find out why my line has still not been upgraded and they blame online service for not doing the order and they cannot help me. If I do not count as a paying customer I will take my ADSL money and spend it elsewhere. So people be very careful of Telkom. I have never been treated like this by Vodacom. Go and find my recording it was 30th January @ 14:10 exactly. I want my January Deal!!!!!!