Online mobile contract order - debited and did not receive device

<p>Placed the order online, was told I would receive the device in 7 to 10 working days, 4 days later my account was debited but almost 20 days later, I am yet to receive the phone or one single correspondance as to why I havent . I have called Telkom mobile and spoke to a number of people in sales who all say the same thing, I should have received the phone and they will ask someone to contact me. When I called and explained my predicament to customer care, the person I got through to, blatantly said to me that I need to call sales back again and hopefully someone will actually do their job and be willing to help me this time. I eventually sent an email asking to cancel the contract and please refund me the money they debited from my account and still no response. Try to call the Telkom mobile shop at the mall and no answer. Has Telkom become such an industry giant that it no longer cares about the little people, its clients?</p>