Online Handset Purchase

High level of POOR SERVICE.

I app**** for a cellphone contract online with this Service provider and on 22 May 2019 and was called by an agent to finalise the application the following day. The application was successful. On Monday, 27 May 2019 I tried calling Telkom just to follow up on my order however the agent told that they are unable to take calls at that moment and I must leave my contact details then they will contact me on that day (Even today I have not yet received any call from this Telkom), I then called the following day and got the same reply. On the 27 May 2019 I received an SMS indicating that they will be debiting my account (for this very phone that I have not yet received). Indeed the following (28 May) day the debit order went off (in essence, quick to debit than to deliver). On the 29 May 2019 I then recieved an SMS with the order number and was told my order has been approved and will be delivered shortly and I was also sent order tracking number. The very same tracking number that i received and the link sent to me can't track my order? like what the F is this? I then called again today (30May) and i was told to create a profile online and I will be able to track my order. Guess what? same experience. I couldn't locate my order still.

Telkom Please try and sort out your call center so that at least your customers can be able to call and get the answers they are seeking.

If you wish to address my issue the only reference that I have for you is this non existing Courier It tracking number which is ********** 17A, Just figure out how to reach me through that number.