Online Fibre application

After 48 years as a Telkom fixed line user and 12 years ADSL subscriber - we were approached by their sales office and offered a Fibre line installation. We acceptedb their offer and they confirmed the order! After 2 months of no show, we called their sales office and was told that our order was cancelled! After demanding to know why we were told that although the fibre lines were available at our address that there were no ports!! The operator did not know what that meant! Then again last week, I app**** again online, only to receive an e-mail from them as below...

"Dear Telkom customer, Thank you for your online application. Unfortunately your application has been declined during our initial pre-vetting stage. Regards Telkom Online Sales"

Now what is that all about!!!!