Online Deal

I made an application for an online deal. Consultant contacted me. During the application I had on numerous occassions asked to clarify the LIT and how it work. I was then given the smart broad band 50G. I also told the consultant Leonie to ensure that it is the package where you don’t get deducted data for using services like YouTube and Apple Music, her response to was as long as you subscribed to them. The package was R749 and for a further R40 the LIT box will be added. 2 to 3 weeks later on the 5/12/2017 I received the delivery. With no LIT Box and just the router. I have been trying to resolve this since then due to it being an online order only the call centre can help and nobody is helping me or returning my call. I have been told the package sold to me doesn’t provide the free data service as discussed at point of sale. I have made numerous call prior to the 7 day cooling off period and I have told that I must not worry if it is not resolved as even if it is passed the cooling of period it can be cancelled as there is a dispute logged. Nobody has since contacted me and I have now received a bill for over R1700 for something I have not used and cannot get anyone to assist me.