ONLINE CHAT SERVICES A ****

I have a residential land line number with a Telkom / Wifi facility. I have been going through 20 GIG of data monthly. There are huge companies that do not even use that much data in one month. All I am trying to achieve is to have a discussion with one of their on line agents via the Chat facility to get some clarity on what the problem is. As they do not provide you with your Proxy visitations there is clearly a problem. I am now into my second week of attempting contact with anyone at Telkom. No such luck. If someone could contact me to have the discussion that would be great. I cannot dial the Technical assistance number and hold for an hour as I previously did.