ONLINE CHAT NEVER WORKS!!

This is honestly the biggest excuse of a customer service department I have ever had the displeasure of dealing with. I say displeasure because I have nothing else to base it on since I can NEVER get through to them over online Chat. I do not have a telkom landline, only ADSL and I am NOT going to spend an hour trying to get through to them on my Cellphone. This is just pathetic. I have billing issues I have to get sorted, I need to port my number and I still have an outstanding case open which I need an update on. Can someone from Telkom just wake up and phone me to sort all my issues out once and for all??