DR
Desmond R
1 reviews | Active since Dec 2016
13 Dec 2016, 09:15
Online Chat
<p>I normally use the online chat tool to follow up on orders. i spoke to an agent who treated me like im an idiot. i asked her a simple matter to follow up on an order of mine she kept repeating to me i must call the 10213 number (which hardly works btw) even after i offered to give her a reference she still proceeded to tell me i must call. this i very unprofessional even when im a prospective client with telkom. The agent in question is Caroline Nkuna and i would like her to provide me with an apology letter</p>
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Replies (3)
Telkom's replyOfficial
13 Dec 2016, 13:23Good day Desmond,
We have tried calling you on *** with no luck, it only rings once and direct to voicemail.
Please accept our sincerely apology for the level of service you have received from the Online Chat.
We would like to follow up on your order, please provide your order number and ID number.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Telkom's reply13 Dec 2016, 13:23
Official
Good day Desmond,
We have tried calling you on *** with no luck, it only rings once and direct to voicemail.
Please accept our sincerely apology for the level of service you have received from the Online Chat.
We would like to follow up on your order, please provide your order number and ID number.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
DR
Desmond R's updateReviewer Update
13 Dec 2016, 15:24hi Busi
Thank you very much for your feedback. My ID number is ********** 041085 and ref 071 ********** 49
DR
Desmond R's update13 Dec 2016, 15:24
Reviewer Update
hi Busi
Thank you very much for your feedback. My ID number is ********** 041085 and ref 071 ********** 49
Telkom's replyOfficial
27 Dec 2016, 13:36Good day
Kindly provide us with a full ID number and a ref. If you feel like it's unsafe leaving your details here, you can e-mail them at ***. Please use this ref AI*** as the subject.
Regards,
Sikelelwa
Telkom Social Media Team
Best regards,
Telkom's reply27 Dec 2016, 13:36
Official
Good day
Kindly provide us with a full ID number and a ref. If you feel like it's unsafe leaving your details here, you can e-mail them at ***. Please use this ref AI*** as the subject.
Regards,
Sikelelwa
Telkom Social Media Team
Best regards,