Online Cancellation Tool Failed, Chat Service Leads me on Wild Goose Chase (Cant Cancel Fixed Line)

I attempted to use Telkoms online cancellation tool a month ago, and I see that my line still is not cancelled. When I try to request a new cancellation it says, "this request has already been logged". I then proceeded to use their "Telkom Chat Service" to cancel. I was redirected on a wild goose chase through multiple departments until eventually the "Telkom Fixed Line Technical Support" department asked me for my details and reasons for cancellation. I gave them these details in the vain hope that it was finally being cancelled. Alas, I was told that this information would be passed on to ANOTHER department, the cancellation department, that I apparently can not speak with directly or cancel with effective immediately (how convenient for them). Without additional prompting, I was given no proof or reference number that a request had actually been put in with the Telkom Cancellation department, I just had to trust in the evidently flawed system. Feeling concerned I asked for some proof or reference number that my cancellation was being processed. I was given a reference number and then the chat was immediately ended without first checking if my issue had been resolved. I have screenshots of all the chat, and I have proof that I used the online cancellation over a month ago. Let us see if the Telkom Chat Service lives up to its word and does what the online cancellation tool can not.